Our custom made jewelry is created especially for you, therefore we are not able to accept returns. However, if there is any defect with the product, we would be happy to replace the item for you. You must notify us within 14 days of receiving the package. If you choose not to replace the item, we will be happy to issue you an online credit. Please double check that all customization is accurate before placing the order.
You may return non-custom orders for any reason. Just notify us through the contact form or by email within 14 days after receipt of the product. Return it to us within 30 days and include your receipt, which can be downloaded from our website. We will refund/credit less shipping as soon as your package has been received by ShameOnJane.
If an item is gold plated and it becomes faded within 90 days of purchase, we will re dip the item at no charge. If it has been more than 90 days, we charge a $10 re dipping fee.
If the chain breaks within 90 days of purchase, we will fix the necklace at no charge. If it has been more than 90 days, we charge a $15 fee to fix the chain.
The customer is responsible for the costs of and arrangements for the shipment of the products to be sent back to ShameOnJane. Please take reasonable care that the products are not damaged during their return. For your security, please return your gift with an insured courier (Fed Ex, UPS, or USPS). SOJ is not responsible for items damaged or lost in transit.
155 Post Rd East, Ste.1
Westport, CT 06880